Terms and Conditions

Last Updated: April 18, 2026

Welcome to Hot Tub Parts of America. These Terms and Conditions ("Terms") govern your use of our website, hottubpartsofamerica.com ("Site"), and your purchase of products from us. By using our Site or purchasing from us, you agree to these Terms.

1. About Us

Hot Tub Parts of America is an e-commerce retailer specializing in replacement parts and accessories for hot tubs and spas. Hot Tub Parts of America is operated by The Spa Guy, a Tennessee-based business.

Contact Information:

Customer Service: 844-500-4645
Text Support: 772-800-5445
Email: parts@htpofa.com
Website: https://hottubpartsofamerica.com

2. Orders and Payment

2.1 Order Acceptance

All orders placed through our Site are offers to purchase, subject to our acceptance. We reserve the right to refuse or cancel any order at our discretion, including for reasons such as product availability, errors in pricing or product information, or suspected fraudulent activity.

2.2 Pricing and Payment

All prices are listed in U.S. Dollars. We accept major credit cards and other payment methods displayed at checkout. Payment is processed at the time of order placement through secure third-party payment processors (PayPal, Stripe, Authorize.net).

2.3 Order Confirmation

You will receive an order confirmation email after placing an order. This email confirms receipt of your order, not acceptance. Acceptance occurs when we ship your order.

3. Shipping

3.1 Domestic Shipping

We offer FREE shipping within the continental United States on parts orders over $75.00. Hawaii and Alaska shipments may incur additional charges.

3.2 International Shipping

International orders are handled through our affiliated store. Visit our global store for international shipping options.

3.3 Shipping Times

Most orders ship within 1-2 business days. Delivery times vary based on carrier and destination. We are not responsible for carrier delays beyond our control.

4. Returns and Refunds

4.1 Return Window

Returns must be requested within 30 days of delivery. Contact us before returning any product.

4.2 Return Eligibility

Products must be unused, in original packaging, and in resellable condition. Certain electrical parts (circuit boards, heaters, sensors) may be non-returnable once installed due to manufacturer policy.

4.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product).

4.4 Refund Processing

Approved refunds are processed to the original payment method within 5-10 business days of receipt of the returned product.

4.5 Correct Part Responsibility

Spa and hot tub parts are highly specific to individual equipment. It is the customer's responsibility to verify part compatibility before ordering. We strongly encourage customers to:

Text photos of their existing part to 772-800-5445 for identification assistance
Call 844-500-4645 with questions before ordering
Use the "Please contact me before shipping" option at checkout if uncertain

5. SMS and Text Message Communications

5.1 Program Name

Spa Parts Support SMS — Customer service and order support messaging program.

5.2 How to Opt In

You may opt in to receive text messages from us by:

Texting us first: Sending a text message (including photos of parts) to our published phone number 772-800-5445. Initiating a text message constitutes consent to receive a reply.
Checkout checkbox: Checking the optional box labeled "Please contact me before shipping to verify my part selection" at checkout and providing your mobile phone number.
Texting a keyword: Texting START, JOIN, or SUBSCRIBE to 772-800-5445.

5.3 Message Types You May Receive

Replies to your texted-in questions and photos
Product recommendations and links based on your inquiry
Order verification messages when you request pre-shipment review
Shipping notifications and tracking updates
Customer service responses to your questions

5.4 Message Frequency

Message frequency varies based on your interactions with us. We only send messages in response to customer-initiated contact or as transactional updates related to your active orders.

5.5 Message and Data Rates

Message and data rates may apply. Standard carrier rates for SMS and MMS (picture messages) apply based on your mobile plan.

5.6 How to Opt Out

You may opt out at any time by replying STOP, UNSUBSCRIBE, QUIT, CANCEL, or END to any message. You will receive a one-time confirmation that you have been unsubscribed.

5.7 How to Get Help

Reply HELP or INFO to any message for assistance, or contact customer service at 844-500-4645.

5.8 Supported Carriers

Our SMS program is supported by all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

5.9 Privacy

Information you share via text message is handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile phone number or message content with third parties for their marketing purposes.

6. Product Information and Warranties

6.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions are 100% accurate or complete. If a product you receive is not as described, contact us for assistance.

6.2 Manufacturer Warranties

Products sold on our Site carry manufacturer warranties where applicable. We are not the manufacturer and do not provide warranties beyond those offered by the manufacturer. Warranty claims should be directed to us for processing with the manufacturer.

6.3 Installation

Hot tub and spa parts installation can involve electrical and plumbing work. We strongly recommend professional installation of electrical components. We are not responsible for damage, injury, or loss resulting from improper installation.

7. Intellectual Property

All content on our Site — including text, images, product photos, logos, and design — is owned by Hot Tub Parts of America or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our written permission.

8. User Conduct

You agree not to:

Use the Site for any unlawful purpose
Submit false or misleading information
Attempt to disrupt or compromise the security of the Site
Resell products purchased from us without authorization
Engage in fraudulent activity, including card fraud, address manipulation, or chargeback abuse

9. Limitation of Liability

To the fullest extent permitted by law, Hot Tub Parts of America is not liable for:

Indirect, incidental, or consequential damages arising from your use of the Site or products
Damages exceeding the amount you paid for the specific product giving rise to the claim
Damages resulting from improper installation, misuse, or use inconsistent with manufacturer guidelines

10. Indemnification

You agree to indemnify and hold harmless Hot Tub Parts of America, its owners, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of products purchased from us.

11. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top indicates the most recent version. Continued use of the Site after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Tennessee.

13. Contact Us

Questions about these Terms? Contact us:

Phone: 844-500-4645
Text: 772-800-5445
Email: parts@htpofa.com
Mail: Hot Tub Parts of America, 126 Pilot Knob Lane, Hendersonville, TN 37075

By using our Site or purchasing from us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.